Privacy Policy

Effective Date: October 2025

1. Introduction

This Privacy Policy describes how **VeraTex** ("we," "us," or "our") collects, uses, processes, and protects the personal information of users ("you" or "your") of our website and AI automation services.

We are committed to protecting your privacy and ensuring your personal information is handled responsibly and in compliance with all relevant data protection laws in South Africa, including the **Protection of Personal Information Act, No. 4 of 2013 (POPIA)**.

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2. Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and company name when you book an audit, take an assessment, or contact us.
• Business Information: Details about your business workflows, processes, and technological setup shared during the **AI Automation Audit**.
• Communication Content: Any information you provide when corresponding with us via email or other channels.

2.2 Information Collected Automatically

• Usage Data: Information about how you use our website, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and referring website addresses.
• Cookies and Tracking: We use cookies and similar technologies to track activity on our service and hold certain information (see Section 5).

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3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To conduct the AI Automation Audit, implement automation solutions, and provide ongoing training and support.
• Communication: To respond to your inquiries, send administrative information, and provide details about our services.
• Marketing: To send you promotional communications about our services, audits, and assessments, where permitted by law. You may opt out of these communications at any time.
• Improvement: To analyze usage data and feedback to improve our website, services, and methodology.
• Security and Legal Compliance: To protect the security of our services, detect and prevent fraud, and comply with legal obligations, including those under **POPIA**.

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4. Disclosure of Your Information

We do not sell your personal information. We may share your information with the following parties, only as necessary:

• Service Providers: Trusted third-party service providers who assist us in operating our website, conducting our business (e.g., email service providers, analytics platforms), or providing services to you. These parties are contractually obligated to keep your information secure and confidential.
• Legal Requirements: If required to do so by law or in response to a subpoena or court order, or if we believe in good faith that such action is necessary to comply with the law.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

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5. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze site usage, and support our marketing efforts. You have the option to accept or refuse these cookies and can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you refuse cookies, some parts of our service may not function properly.

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6. Your Rights (POPIA Compliance)

Under POPIA, you have the right to:

• Be Notified: Be informed that your personal information is being collected.
• Access: Request access to the personal information we hold about you.
• Correction/Deletion: Request the correction or deletion of your personal information.
• Object: Object to the processing of your personal information on reasonable grounds.
• Withdraw Consent: Withdraw your consent to the processing of your personal information at any time.

To exercise these rights, please contact the person listed in Section 9.

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7. Security of Data

We employ reasonable and appropriate technical and organisational security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

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8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

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9. Contact Information

If you have any questions about this Privacy Policy or our practices regarding your personal information, or if you wish to exercise your rights under POPIA, please contact: